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Return Policies

  • ☑ Unused items may be returned within 30 days of delivery. Return Authorization must be issued before sending in the item. Call (703) 876-4030. Applies to both domestic and international orders.
  • ☑ Special order items may not be returned or refunded.
  • ☑ There may be a restocking fee for certain items. Items delivered damaged or defective will not be subject to a restocking fee. (30 day notice applies.) 
  • ☑ Customer is responsible for all shipping charges, including returns. Exceptions made for items delivered damaged or defective.

Shipping policies

  • ☑ Shipping costs displayed on the web store are estimates. Actual costs may vary, and will be confirmed with the customer before the order is validated.
  • ☑ Customer will be contacted within 3 business days with order confirmation and status.
  • ☑ Expedited shipping available.
  • ☑ Online orders must use prepaid shipping. To ship using a pre-existing UPS or FedEx account, please call (703) 876-4030 to place your order.